“It is the senders responsibility to choose the postage service they require. I will not be held responsible for lost hair not received.” UNDERPAID POSTAGE ITEMS WILL NOT BE PAID FOR. YOU WILL BE RISKING PERMANENT LOSS OF YOUR PRECIOUS HORSES HAIR, ASHES or other.

Any personal details entered into the Kemp Horsehair Jewellery/Kemp Horse Controller website or posted may be stored for customer support reasons. This information will not be sold on to third parties under any circumstances unless compelled by law. However, upon successful verification and processing of your Paypal payment, we will strive to send your registration code(s) and invoice to you via email within 24 hours. Our policy is never to pass on any information that I receive from visitors to my site to other companies for marketing purposes and I abide within the law of the data protection policy. An alternative bead from the same supplier and superb quality of similar style or colour may be used. **No REFUNDS** will be given under normal circumstances, unless there is a manufacturing fault. However, if you feel you have an exceptional circumstance, please contact us and we’ll consider each request on its own merits.

Postage

All orders are sent using 1st class Royal Mail Registered or 1st class Recorded delivery both requiring a signature. It is the ‘Buyers’ ‘you’ decision which postage service to pay for at CHECKOUT.

I will keep the receipt for my accounts, proof of postage & completion of order. Photos of every completed item is taken and often used on Social Media and this Website.

As the ‘seller’ once posted the responsibility of your order and horsehair is then with Royal Mail. Any complaints should be made direct to Royal Mail. I will happily provide photos of the receipt and any other items to then claim for loss of parcel & contents. No REFUNDS will be considered until Royal Mail have logged the claim and attempted to find said parcel, closed the claim and made reimbursement for ALL parties concerned. Then I will decide on merit any refund under Law in England & Wales guidelines.

(costs to Kemp Horsehair Jewellery will NOT be reimbursed ie. P & P. Special stocked items)